Freshdesk Adds Support For Private Customer Service Messages On Facebook

It looks like customer support via Facebook is about to get more useful, thanks to a new feature from startup Freshdesk. Freshdesk helps businesses manage their customer service through traditional channels like email and phone, as well as social networks like Facebook and Twitter. Now it's integrating with the messaging feature that was part of the new Brand Pages that Facebook launched in February. In the new Pages, users can send a private message to a brand the first time, and brands can respond.

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